Bow Valley Grill - Banff, Alberta

What was supposed to be nice dinner with my boyfriend turned out be to be a bad way to end the year. Firstly we had a reservation at the Bow Valley Grill in the Fairmont Banff Springs hotel for 8:15pm Dec.31/17. We arrived a half an hour early only to ... wait until about 8:45pm to be sat, understandable as it was a busy night. When we were sat at a table in the back corner by the window we looked down beside the table, there was a vent about two feet high and when we looked inside we saw the reflection of a mouse tail. I then turned my phones flashlight on to confirm what I had seen, yes, there was a dead white mouse curled up beside our table. Our server came over, I said, don’t freak out but there is a dead mouse here, she said my apologies I am so embarrassed & promptly sat us at a new table & said let’s start this again, she was great. As you would typically expect, in a situation like this, for a manager to come over, he didn’t. Our server had let him know about the situation, he went over to the table, looked beside the table, then continued to set it. He then proceeded to sit another couple there, who had requested that specific table. The buffet for the evening was alright to say the least, most of the food was cold, the dessert watery & others dry. The best part of our evening were our drinks. In the end our server had taken care of our glasses of wine. Our bill was still $174.00! For 2 dinner buffets, that weren’t even good. The whole evening was a bad experience from start to finish. We ended up going to the keg for some appetizers & drinks before ringing in the new year. I wouldn’t recommend this place to anyone after this experience. Read more

Great brunch but nothing special - other than it's at the Banff Springs hotel. This brunch is the same brunch that you can get at many other places in Calgary, except you pay $25 in calgary rather than $45 at Banff Springs. Those who said it's a reasonable ... price are obviously not at all watching a budget of any kind. Read more

Buffet was excellent with plenty of variety to choose from. Staff was attentive and we even got a personal tour of various areas of the hotel that are haunted. Will be back!

Very elegant atmosphere. Service was high class. Fresh coffee stand fresh pressed orange juice. Good selection of food for breakfast brunch such as eggs benedict, waffle and pancake station with whipped cream and fruit toppings, prime rib beef rib and beef medallion. They also have a omelet station and seafood ... mussels and clams dishes made to order super good. Recommend brunch. Definitely make reservation super busy Saturday and Sunday. Read more

Friendliest staff in the mountains. Generous portions and a relaxed atmosphere. Perfect place to unwind with great beers and local character. Frequently a casual chat with the staff can give you insight to the best hidden treasures banff has to offer!