Tim Hortons - Arnprior, Ontario

Four people on drive thru while I wait for in store service and standing at cash. Got served after 5 minutes and lady was pleasant. No eggs ready so yet another wait. Tim's needs to get their act together.

Worst customer service ever! Waited 5 minutes to order in drive thru. Should have been a tip off as there was 1 car ahead and 1 in the que. waited 35 minutes stuck in the drive thru lane. Could not get out of position-figured 10 minutes wait time so we ... were not late...thought wrong. Drive thru window debit not working...where's the sign? Why are you still taking orders? Went in once the car ahead drove past the window ...(no order received)... staff laughing as they noted the drive thru customers drove away. Someone in yellow shirt with a drill at drive thru????...4 staff walking around...no one taking orders or making any food or beverages...line up is long....can overhear staff apologize for messing up orders...(no mayo...not chai tea....need sugar...wrong sandwich....needless to say, we left without anything...as did the two customers ahead of me...... Put a sign on the window...it's not rocket science Read more

I walked out when I got to the cash and an employee going on break was counting change for her food. No one even acknowledged that I was standing there. The video doesn’t lie

I came for a cold icapp on this very HOT day and before coming I had previously checked the time that this Tim Hortons was open! IT SAID IT WAS OPEN AT 10PM. When I arrived 15 minutes before closing it had given me the we are closed message! I ... proceeded to sit there for 5 more minutes to make sure it wasn’t since the time on the website said differently. I as well saw an employee in there too! I am very disappointed and dissatisfied with my visit. Read more

I love the Tim Hortons on the Madawaska. The team is always friendly, the food is awesome and they have Maple Donuts, which they do not have at the Tim Hortons near the 417. They are fast and efficient! Thank you for making my life better every ... day! My colleagues have big smiles, when I bring their coffees, breakfasts and desserts! How privileged are we to have 2 Tim Hortons and other restaurants in our town. Here's to Arnprior and loving it! Read more