Marble Slab Creamery - Airdrie, Alberta

Bought a 50 dollar cake. The lady said she couldnt give us a loyalty points because their scanner was down. Then she didn't want to write the name on the cake. Lastly, we didn't get the free "birthday cone" because we didn't get the email from Marble Slab even though ... we signed up 3 days prior. 100% Dairy Queen is the better place to go to. This is the first and last time we will go to this Marble Slab. Read more

We went to get ice cream at this location yesterday and had bad experience overall. The ladies working there, looked either very new or had really less resources. We ordered two cups of different ice creams one of which was strawberry shortcake. They didn't have enough ingredients of it ... but still halfly prepared and handed us without putting whipping cream and using a different type of cake in the bottom which was really hard. When asked, they said we ran out of whipping cream. It wasn't what it was supposed to be at all. Read more

Went in on Sunday to get the $6 sundae deal. Only expected to spend $18, ended up spending $36. The staff were very nice, and trying their best. My complaint comes down to a lack of training. She didn't know about the deal, so I showed the promo email. ... Unfortunately, the picture showed a Strawberry Shortcake Sundae, and so she thought that is what I wanted. I tried explaining I wanted different flavors. It was busy in the store, and we were having trouble communicating, so I got the sundae and told my kids to just order whatever they wanted. I didn't want to drag out the conversation any longer and keep people waiting. In the end, my sundae was still rung in at full price. Train your staff better, please. Read more

Just got some ice cream from this marble slab location and the lady serving us seemed fairly new. She was giving good service but it was clear that her coworker was saying she was doing it wrong but instead of helping she just watched as the poor lady looked a ... little lost. By the time we got our ice cream it was melted. Read more

I'm not the type of person to say something bad about a place but I just want to leave a review for the owner. On January 30 2024 it was my birthday and I was happy to get my free ice cream, because in the app or at least mine ... didn't say online only. When I went there with my family the lady told me I can't use it because I have to order and pay in the app, I was disappointed but it didn't bother me. But then today March 22, 2024 I went around 8:40pm for a night snack with my husband I had 106 I think of points so $10. I was happy I was getting a free ice cream but the lady again told me I can't because she does not know how to use it, I told her how about getting points you just need to scan, she said she can't. And now on March 23,2024 on my app I don't have my points anymore. I wish you guys can be more focus on how to train people and to be careful with the app. We are spending a lot of money in your store at least make it easier for us. It's not McDonald's. Thank you Read more